Notice #508844
Identified

Temporary Performance Issues

Began:

Aramex have advised that they are experiencing a database issue that is impacting the consignment platform. They are working on resolving it now.

Our team has confirmed that the Aramex API is currently responding very slowly, which is impacting performance when processing shipments. We’ve contacted Aramex for further assistance and will share an update as soon as we have more information

Performance issues using latest UI version discovered and being investigated.

Previous Incidents

[Resolved] Temporary Performance Issues

Began: Ended: Duration:

Performance issues using latest UI version discovered and being investigated.

Performance recovering

We've now resolved the incident. Thanks for your patience.

[False Alarm] Returns Portal Outage

Began: Ended: Duration:

Our team is currently investigating an issue with the Returns Portal and will provide an update as soon as more information is available.

This was a false alarm.

[Resolved] Some users are experiencing slowness when trying to load Starshipit

Began: Ended: Duration:

We're aware of an issue impacting Starshipit users. We'll update this page once the issue has resolved. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.